Legal

Data Deletion Instructions

Follow these simple steps to permanently delete your account and all associated data.

stepbystep_guide

  1. Go to Your Profile

    Click the link below to access your profile page where you can manage your account settings.

    Go to Profile Page

  2. Scroll to Delete Account Section

    On your profile page, scroll down to the bottom. Look for a red "Delete Account" button in the bottom section of the page.

  3. Click Delete Account

    Click the red "Delete Account" button. A confirmation dialog will appear.

    Before you proceed, make sure to download any eSIM QR codes you may need in the future.

  4. Confirm with Your Password

    For security purposes, you'll need to enter your password to confirm account deletion. This step ensures that only you can delete your account.

  5. Final Confirmation

    Click the final "Delete Account" button in the confirmation dialog to permanently delete your account.

    Final warning: This action cannot be undone. Your account and all associated data will be permanently deleted.

what_data_gets_deleted

Complete list of data that will be permanently deleted:

Account Information

  • Profile information (name, email)
  • Login credentials
  • Profile photos
  • Two-factor authentication settings
  • API tokens and active sessions
  • Notifications

eSIM and Order Data

  • All order history
  • eSIM activation codes
  • QR codes and installation data
  • Top-up history

Wallet and Rewards

  • TrueCredit wallet balance
  • Wallet transaction history
  • Referral code
  • Referral history
  • Achievements

processing_time: Account deletion is processed immediately upon confirmation. Some data may be retained for up to 30 days for legal and compliance purposes.

If you're having trouble deleting your account, our support team is here to help.

Contact Support