Legal

Privacy Policy

How TrueeSIM handles your personal data and your privacy rights.

1. Introduction

This privacy policy ("Notice") is intended to inform you about how your Personal Data will be handled by Trueesim ("Trueesim", "we", "us" or "our") and sets out the information including personal information detailed below relating to you or which you provide to us ("Personal Data") that will be collected and processed by Trueesim and/or on its behalf by its third party service providers when you contact us through our channels, such as our application, website or, once you have contracted for our services. We are required to give you this information, including to inform you about your data protection rights, under the General Data Protection Regulation (EU) 2016/679 ("GDPR").

2. Trueesim as Data Controller

For the purposes of this Notice, the controller of your personal data is Trueesim. Trueesim is responsible for your Personal Data.

Trueesim is committed to respecting your fundamental right to the protection of your Personal Data and this Notice is intended to inform you about the processing of your Personal Data by us.

3. Types of Personal Data We Process

3.1 Website Usage and Device Data

When you visit our application or website, we collect:

  • Your visits and interactions with our website including which webpages you visit, time and date of access
  • Your device data including your IP address, location data, device type and language, browser type
  • Any linked websites that you access through our website

3.2 Customer Data

When you purchase an eSIM or data plan, we collect:

  • Full name and contact information
  • Country of residence and current location
  • Payment information
  • Email address
  • Device information
  • Identification documents (where necessary)

4. Sources of Your Personal Data

We collect Personal Data either:

  • Directly from you when you use our services
  • Indirectly from third parties (for example, through our affiliates or travel agencies)
  • Through cookies and tracking devices on our website (as set out in our Cookies Policy)

5. Legal Basis and Purposes of Processing

We process your Personal Data based on the following legal grounds:

  • Compliance with legal obligations
  • Performance of our contract with you
  • Our legitimate interests in providing and improving our services
  • Your consent (where required)

6. Data Sharing

We may share your Personal Data with:

  • Internal departments and services
  • Telecommunications service providers
  • Regulatory authorities and law enforcement agencies
  • Third-party service providers and advisors

7. International Data Transfers

Your Personal Data may be transferred to countries outside the European Economic Area ("EEA"). When such transfers occur, we ensure appropriate safeguards are in place to protect your data, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other legally recognized transfer mechanisms

8. Your Data Protection Rights

You have the following rights regarding your Personal Data:

  • Right of Access - to request a copy of your Personal Data
  • Right to Object - to object to processing based on legitimate interests
  • Right to Rectification - to correct inaccurate data
  • Right to Erasure - to request deletion of your data
  • Right to Restriction of Processing
  • Right to Data Portability
  • Right to lodge a complaint with supervisory authorities

9. Data Retention

We retain your Personal Data for as long as necessary to:

  • Fulfill our contractual obligations
  • Comply with legal requirements
  • Protect our legitimate interests

10. Children's Personal Data

Our services are not intended for individuals under 18 years of age. We do not knowingly collect Personal Data from children under 18. If we become aware that we have collected Personal Data from a child under 18, we will delete it immediately.

11. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us at:

[email protected]

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Last Updated: 14th March 2025