Legal

Refund Policy

Buy prepaid eSIM online with peace of mind. Changed your plans? You have up to 6 months to request a full refund on your travel eSIM card.

01

Refund for Service Withdrawal

If there have been changes in your plans and you no longer need your TrueeSIM eSIM, we will provide you with a full refund.

Requirements for a full refund:

  • Your eSIM must have been purchased from the TrueeSIM website
  • The activation of the eSIM has not been done yet
  • If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution
  • The purchase must have been made no more than 6 months ago
02

Refund for Incompatible or Locked Device

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

The refund would be effective as long as you:

  • Have not scanned the QR code
  • Have not used any data from the plan
  • Have purchased the eSIM no more than 6 months ago
  • Send a screenshot and the necessary information to verify the incompatibility or lock
03

Refund for Connection Issues

If your eSIM doesn't work due to an issue with TrueeSIM or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.

Before requesting the refund:

  • Please get in touch with our Customer Support Team at [email protected] or through our chat to report the connection issue
  • We cannot guarantee a refund if you contact us after your trip
  • In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used
04

Refund Process

Leave everything to us! Simply reach out to our Customer Support Team at [email protected] and provide the necessary information and documents we may require.